Privacy Policy

Welcome to PanicFree ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

We collect information that you provide directly to us, including:

• Contact Information: Email address when you make a purchase or contact us.
• Payment Information: Payment details are processed securely through Stripe. We do not store your full credit card number on our servers.
• Transaction Information: Records of products purchased, order history, and download activity.
• Communications: Any correspondence you send to us, including support requests.

When you visit our website, we automatically collect certain information, including:

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
• IP Address: Your internet protocol address, which may indicate your general geographic location.
• Cookies and Tracking Technologies: We use cookies and similar technologies to analyze trends, administer the website, and gather demographic information.

We use the information we collect to:

• Process and fulfill your orders and deliver purchased products
• Send transactional emails (order confirmations, download links)
• Respond to your inquiries and provide customer support
• Analyze website usage to improve our products and services
• Prevent fraud and enhance the security of our services
• Comply with legal obligations

We use third-party advertising and analytics services, including Meta (Facebook) Pixel, to understand how visitors interact with our website and to deliver relevant advertisements. These services may collect information about your online activities over time and across different websites.

Meta (Facebook) Pixel: We use the Meta Pixel to measure the effectiveness of our advertising, understand actions people take on our website, and deliver targeted advertisements. You can learn more about how Meta uses your data at Meta's Privacy Policy.

We may share your information with:

• Service Providers: Third parties that perform services on our behalf, such as payment processing (Stripe), email delivery, and hosting.
• Advertising Partners: As described in the Advertising and Analytics section.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Transaction records are retained for at least 7 years for tax and legal compliance.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of inaccurate personal information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Opt out of certain data processing activities, including targeted advertising.

To exercise these rights, please contact us at the email address provided below.

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your CCPA rights

We do not sell personal information as defined by the CCPA.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

The data controller responsible for your personal information is:

Jocanen Oy
Business ID: 3352342-2
Tuulitie 2 A
00700 Helsinki, Finland
Email: support@panic-free.com

If you have any questions about this Privacy Policy or our privacy practices, please contact us at the email address above.